Volunteer Solutions · 2026 Edition
The Complete
Training Journey
Every stage. Every resource. One integrated system — from before your first volunteer arrives to long-term professional development.
11Journey Stages
54+Resources
7Toolkits
10Workbooks
£295Everything / Year
The Volunteer Solutions library contains 54+ fully authored resources across five categories. Used well, they form a complete system — not a collection of individual packs, but an end-to-end programme that follows the volunteer journey from beginning to end. This page shows what to use, when, and why it matters.
Everything you need to train volunteers professionally, legally, and inclusively — done for you.
Most organisations piece together volunteer training reactively — buying a pack when a problem arises, running a session when something goes wrong. The result is patchy training, legal gaps, and volunteers who feel underprepared.
Volunteer Solutions takes a different approach. Every resource reflects current UK law and is designed to work together — from before the first volunteer arrives to long-term development and coordinator CPD.
- 7 specialist coordinator toolkits included
- 10 self-study workbooks for volunteers
- 4 facilitated workshops
- Skills Portfolio, Learning Records & certificates
- Train the Trainer & Trainer Induction Guide
- All packs updated throughout the year at no extra cost
⚖️
Legally current — always
Worker Protection Act 2023, UK GDPR/DPA 2018, Equality Act 2010, Working Together 2023, Care Act 2014, Charities Act 2022. Updated throughout your licence year.
🎓
Complete and ready to use
Every pack includes a full trainer guide, all participant handouts, activity sheets, scenario cards, and a professional slide deck. Open it, read it, deliver it.
£
Exceptional value
At £295/year the full library is less than £6 per pack. A single external trainer for a half-day costs £400–£800. One licence. Unlimited use.
🔗
Designed to work together
Every pack pairs with workbooks, toolkits, and supporting resources. The pairing guide shows exactly which resources work best at each stage.
Training Pack — Full Day
Toolkit — Coordinator Reference
Self-Study Workbook
Workshop — Half Day
Supporting Resource
✅
New Trainer Checklist — Complete Before Anything Else
8 Steps Before Your First Session
If you are new to Volunteer Solutions, work through all 8 steps first
The packs are designed to make every trainer look good — the content is complete, the activities are tested, and the trainer notes guide every step. Your job is to facilitate the learning, not perform perfection. But doing this preparation makes a real difference to confidence and delivery quality.
Do this first
1
Read the Train the Trainer guide
📄 VS Train the Trainer 2026
- How adults learn, facilitation skills, managing the room
- 45–60 minutes — at least one week before your first session
2
Read the General Training Hints
📄 General Training Hints 2026
- Timing, room setup, online delivery, difficult dynamics
- Essential 20-minute read before every new pack
3
Choose your first pack
📄 Library User Guide 2026
- Use Section 3 to identify the right pack for your volunteers
- Check duration, format, and who the pack is for
4
Send the Pre-Course Questionnaire
📄 Pre-Course Questionnaire 2026
- Send at least one week before the session
- Use responses to understand experience levels and accessibility needs
5
Read Section 1 of your chosen pack
📄 Your chosen Training Pack — Section 1
- Introduction, aims, timetable, resource lists, preparation checklists
- Read fully at least 5 days before the session
6
Prepare all handouts and materials
📄 Pack Resource Checklist — Section 1
- Print one per participant plus 2 spares; cut scenario cards in advance
- Check technology: projector, screen share, or hybrid setup
7
Set up Session Tracker and Learning Records
📄 VS Session Progress Tracker · VS Volunteer Learning Record 2026
- Add all participants before the session
- Prepare a Learning Record for any volunteer who does not already have one
8
Read all activities — then relax
📄 Your chosen Training Pack — Section 2 (Trainer Notes)
- Read all trainer notes two days before; make notes on your copy
- Know your first activity cold — the rest will flow. Trust the pack.
📝
Your participants want you to succeed. Open it, read it, deliver it. The Volunteer Solutions packs are designed to carry every trainer — experienced or new. Your job is to facilitate the learning, not perform perfection.
📋
Stage 1
Coordinator Preparation — Before Volunteers Arrive
2–4 weeks before your first volunteer starts
Set up your systems, role descriptions, and trainer readiness before the first volunteer arrives. Decisions made here shape induction quality, legal compliance, and whether volunteers stay beyond three months. The Managing Volunteers Toolkit gives you the complete coordinator framework — role design, policy review, induction planning, and legal compliance — all in one place. Pack 28 is the recommended first training day for any new coordinator.
2–4 weeks before
🔨Toolkit
Managing Volunteers Toolkit
- Complete recruitment-to-exit lifecycle
- Role descriptions & recruitment templates
- Legal compliance framework throughout
- Use before designing your programme
Pairs with: All training packs
🔨Toolkit
Supporting Volunteers Toolkit
- Supervision frameworks
- Wellbeing & professional boundaries
- Difficult conversations guidance
- Trauma-informed practice 2026
Pairs with: Pack 3, Pack 4, Pack 22
📚Training Pack — Full Day
Pack 28 — First Steps to Successful VM
- Recommended first pack for new coordinators
- Covers entire VM lifecycle in one day
- Ideal foundation for new teams
Pairs with: Library User Guide; All Toolkits
🎯Workshop — Half Day
Workshop 1 — Community Development
- Half-day entry point for coordinators
- Role design & recruitment overview
- Induction & retention basics
Pairs with: Managing Volunteers Toolkit; Pack 29
📄Supporting Resource
Trainer Induction Guide
- Step-by-step guide for new trainers
- What to do and when
- Links to all supporting documents
📋Supporting Resource
Pre-Course Questionnaire
- Send 1–2 weeks before every session
- Understand experience & accessibility needs
- Guides preparation and delivery
💡
Before any volunteer programme begins, coordinators should complete their own reading — understanding the legal framework, supervision responsibilities, and safeguarding duties. The Managing Volunteers Toolkit and Pack 28 together form the essential foundation.
📢
Stage 2
Recruitment — Inclusive, Legal, and Effective
Role design through to offer
Role design, advertising, values-based selection, and legal compliance. Under the Equality Act 2010, how you recruit matters as much as who you recruit. UK GDPR obligations begin the moment you collect a first application. Recruitment decisions made now affect who you attract and retain for years — get it right from the start.
Role design to offer
📚Training Pack — Full Day
Pack 1 — Recruiting Volunteers
- The complete recruitment cycle
- Values-based selection methods
- Role design & advertising
- DBS & safer recruitment compliance
Pairs with: Managing Volunteers Toolkit; WB1
📚Training Pack — Full Day
Pack 10 — Diversity & Inclusion
- Equality Act 2010 — nine protected characteristics
- Inclusive recruitment practices
- Unconscious bias awareness
- Reasonable adjustments
Pairs with: D&I Toolkit; WB3; WB6
📚Training Pack — Full Day
Pack 20 — Volunteers & The Law
- Complete UK legal framework overview
- Volunteer status — not employee
- Charities Act 2022 context
Pairs with: WB4; Pack 9; Pack 15
🔨Toolkit
Managing Volunteers Toolkit
- Safer recruitment checklist
- Role description templates
- Application & interview guides
- Legal compliance framework
📋Supporting Resource
Volunteer Skills Analysis & Checklist
- Skills gap analysis tool
- Use at recruitment and first supervision
- Informs development planning
👋
Stage 3
Induction — First Impressions Are Lasting
Days 1–5
Structured welcome, role clarity, organisational orientation, and the beginning of the Volunteer Skills Portfolio. Most volunteer dropout happens in the first eight weeks — volunteers who feel welcomed, informed, and valued in week one stay significantly longer. Issue the Volunteer Skills Portfolio on day one and use Workshop 2 as the structured group induction.
Days 1–5
📖Self-Study Workbook
WB1 — Volunteer Induction
- Send before or on day one
- Role & organisation overview
- Rights, responsibilities & policies
- 2–3 hours self-study
Pairs with: Workshop 2; Pack 3; How Well Do You Know…?
🎯Workshop — Half Day
Workshop 2 — Volunteer Introduction
- Half-day structured group induction
- All new volunteers together
- Structured welcome with activities
- Ideal for cohort onboarding
Pairs with: WB1; Pack 3
📚Training Pack — Full Day
Pack 4 — Introduction to the Organisation
- New volunteers learning the organisation
- Values, mission & culture
- Role expectations & boundaries
Pairs with: WB1; How Well Do You Know…?
📚Training Pack — Full Day
Pack 3 — Supporting & Supervising Volunteers
- Full day for coordinators
- Design your own induction process
- Policy & role clarity tools
- Legal framework included
Pairs with: Supporting Volunteers Toolkit; Pack 4; WB1
📋Supporting Resource
How Well Do You Know the Organisation?
- Volunteer knowledge check
- Organisational orientation tool
- Identifies policy gaps quickly
📋Supporting Resource
Volunteer Skills Portfolio
- Issue on day one — volunteer-held
- 0–2 month section completed first
- Self-directed development record
- Employability evidence base
⭐
First impressions are lasting. Volunteers who feel welcomed, informed, and valued in week one stay significantly longer. A structured induction signals professionalism and care — it is worth every hour invested.
🛡
Stage 4
Mandatory Training — Safeguarding & Safety
Complete within the first 4 weeks — non-negotiable
Safeguarding and health & safety training is legally required for most volunteer roles. Under the Care Act 2014 and Working Together to Safeguard Children 2023, organisations must ensure volunteers are trained before working unsupervised in direct-contact roles. Record all completions formally — they are inspectable evidence of compliance.
First 4 weeks
⚠️ Legal requirement for regulated roles — do not delay. Record all completions in the Volunteer Learning & Achievement Record.
📖Self-Study Workbook
WB2 — Keeping Safe
- Safety essentials — all volunteers
- Health & safety foundations
- Digital safety & online risks
- 2–3 hours self-study
Pairs with: Pack 5; Pack 24
📚Training Pack — Full Day
Pack 5 — Working Safely
- Risk assessment frameworks
- Lone working & RIDDOR reporting
- Health & Safety at Work Act 1974
Pairs with: WB2; Pack 24
🛡Training Pack — Full Day
Pack 16 — Adult Protection
- Mandatory for all regulated roles
- Recognition of all abuse types
- Reporting & referral procedures
- Care Act 2014 & Working Together 2023
Pairs with: Pack 23; Pack 24; WB2; WB8
📚Training Pack — Full Day
Pack 18 — Youth Volunteering
- Young volunteers aged 16–25
- Safeguarding requirements
- Parental consent & legal framework
- Working Together 2023
Pairs with: WB1; Pack 16; Pack 23
📚Training Pack — Full Day
Pack 23 — Extra Support Needs
- Equality Act 2010 legal duties
- Reasonable adjustments in practice
- Inclusive management skills
Pairs with: D&I Toolkit; Pack 16; Pack 10
📊Training Pack — Full Day
Pack 24 — Assessing & Dealing with Risk
- Full risk management framework
- Risk identification & scoring tools
- RIDDOR & incident reporting
Pairs with: WB2; Pack 5
🔵
Stage 5
Core Skills Training — The Foundation Every Volunteer Needs
Months 1–3 · Every volunteer, every role
Communication, legal awareness, confidentiality, diversity, and time management. These apply regardless of role — the bedrock of a well-managed programme. Volunteers who understand the framework they operate in are safer, more confident, and more professionally credible. Pack 9 on confidentiality is essential for any volunteer handling sensitive information.
Months 1–3
📚 Training Packs — Core Programme
📚Pack
Pack 9 — Confidentiality
- All volunteers handling personal data
- UK GDPR & DPA 2018 awareness
- Role boundaries & disclosure rules
Pairs with: WB4; Pack 20
📚Pack
Pack 10 — Diversity & Inclusion
- Equality Act 2010 — nine characteristics
- Unconscious bias awareness
- Inclusive practice in role
Pairs with: WB3; WB6; D&I Toolkit
📚Pack
Pack 12 — Managing Time
- Prioritisation & planning tools
- Boundaries & sustainable workload
- Burnout prevention strategies
📚Pack
Pack 14 — Customer Care
- Public-facing & service roles
- Communication & professionalism
- Handling complaints appropriately
Pairs with: WB5; Pack 31
📚Pack
Pack 20 — Volunteers & The Law
- All volunteers; essential for trustees
- Legal rights & responsibilities
- Charities Act 2022 context
Pairs with: WB4; Pack 9; Pack 15
📚Pack
Pack 21 — Policies & Procedures
- All volunteers — compliance awareness
- Understanding organisational policy
- Legal framework context
📚Pack
Pack 26 — Beginning Assertiveness
- All frontline volunteers
- Saying no with confidence
- Managing conflict assertively
Pairs with: Pack 25; WB5
📚Pack
Pack 32 — Working Alongside Volunteers
- For paid staff — essential delivery
- Understanding volunteer motivation
- Boundaries & working relationships
📖 Paired Self-Study Workbooks
📖Workbook
WB3 — Dealing with Difficult Behaviour
- Frontline direct-contact roles
- Self-study: 2–3 hours
Pairs with: Pack 8; Pack 17; Pack 26
📖Workbook
WB4 — Managing Confidentiality
- Volunteers handling personal info
- UK GDPR & DPA 2018 awareness
Pairs with: Pack 9; Pack 20
📖Workbook
WB5 — Delivering Great Customer Service
- Public-facing & service roles
- Pre-reading for Pack 14
Pairs with: Pack 14; Pack 31
📖Workbook
WB6 — Being Diverse
- Personal diversity awareness
- Pre-reading for Pack 10
Pairs with: Pack 10; D&I Toolkit
💡
No training pack should be delivered without the relevant supporting resources in place. At minimum: Pre-Course Questionnaire sent, room or platform prepared, handouts ready, and the trainer has read the General Training Hints.
🤝
Stage 6
First Supervision & Ongoing Support — What Keeps Volunteers
4–8 weeks in · Ongoing from month 1
Use the first supervision session to review Skills Analysis results and discuss the Volunteer Skills Portfolio (0–2 month section). Identify immediate development needs and plan the next training. Regular supervision is a legal duty of care and the strongest retention tool available — volunteers who feel seen and supported stay significantly longer.
Weeks 4–8
📚Training Pack — Full Day
Pack 3 — Supporting & Supervising Volunteers
- Planning & conducting supervisions
- Recording & following up actions
- Legal duty of care
Pairs with: Supporting Volunteers Toolkit; WB1
🔨Toolkit
Supporting Volunteers Toolkit
- Comprehensive supervisor reference guide
- Supervision frameworks
- Wellbeing, boundaries & self-care
- Trauma-informed practice
📋Supporting Resource
Volunteer Skills Portfolio
- 0–2 month section — first supervision
- Reviews progress & identifies gaps
- Volunteer-held development record
📋Supporting Resource
Volunteer Skills Analysis
- Review at first supervision
- Identifies development needs
- Informs next training plan
🏅Supporting Resource
Certificate Templates
- Issue after every pack or workshop
- Branded & professional
- Participation & achievement versions
📝Supporting Resource
Volunteer Learning & Achievement Record
- Formal completion record — org copy
- Used for inspections & audits
- Update after every training completion
🟣
Stage 7
Specialist & Role-Specific Training
Matched to the volunteer's actual role
Befriending, mentoring, youth work, charity retail, events, fundraising, governance, and working with adults at risk. The library covers every major volunteering specialism with dedicated, role-specific packs. Pack 11 and WB10 together cover befriending. Pack 22 and WB9 cover mentoring. Pack 31 and Toolkit 3 provide everything needed for charity retail volunteers.
Months 2–6
🤝 People, Relationships & Communication
🤝Pack
Pack 11 — Befriending
- Befriending volunteers
- Role boundaries & planned endings
- Digital befriending 2026
- Safeguarding context
Pairs with: Supporting Volunteers Toolkit; WB10
🎓Pack
Pack 22 — Mentoring
- Volunteer mentors
- Goal-setting & SMART skills
- Active listening & feedback
- Mentoring relationship lifecycle
Pairs with: Pack 4; WB9
👥Pack
Pack 29 — Managing Groups
- Group facilitation skills
- Group dynamics & conflict
- Inclusion in group settings
🛡Pack
Pack 18 — Youth Volunteering
- Young volunteers aged 16–25
- Safeguarding requirements
- Working Together 2023
📚Pack
Pack 15 — AGM
- Trustees & governance volunteers
- AGM preparation & participation
- Charities Act 2022
📚Pack
Pack 25 — Having Your Say
- All volunteers; advocacy roles
- Voice, communication & influence
🏪 Retail, Events & Fundraising
📖Workbook
WB7 — Charity Shop Volunteering
- Self-study for retail volunteers
- Shop operations & customer care
- Health & safety in retail
Pairs with: Pack 31; Pack 14
🏪Pack
Pack 31 — Managing Charity Shop Volunteers
- Full day — charity retail
- Recruitment, DBS & induction
- Daily management & legal compliance
Pairs with: WB7; Charity Shop Toolkit
🎪Pack
Pack 30 — Running an Event
- Event planning & logistics
- Risk assessment at events
- GDPR & Licensing Act 2003
Pairs with: Events Toolkit; Fundraising Pack
💰Pack
Fundraising Pack
- Gift Aid & raffles (Gambling Act)
- Fundraising Regulator Code 2024
- Social media & digital safety
Pairs with: Pack 27; Pack 30
📊Pack
Pack 27 — Grant Making Trusts
- Trust & foundation applications
- Research & funder relationships
- Charities Act reporting
📖 Specialist Workbooks
📖Workbook
WB8 — Supporting Adults at Risk
- Mandatory for regulated roles
- Care Act 2014 framework
Pairs with: Pack 16; Pack 23; Pack 24
📖Workbook
WB9 — Being a Mentor
- Volunteers taking on mentoring roles
- Mentoring skills self-development
Pairs with: Pack 22
📖Workbook
WB10 — Befriending
- Volunteers in befriending roles
- Befriending role skills development
Pairs with: Pack 11
💙
Stage 8
Retention, Wellbeing & Supervision — The Resources That Keep Volunteers
Ongoing from month 1 · Never stop
Regular supervision, wellbeing support, recognition, and motivation. NCVO research consistently shows that feeling valued and well-supervised are the two strongest predictors of long-term retention. The cost of volunteer turnover far exceeds the investment in keeping people you already have. Pack 2 and Pack 6 together address motivation and retention from every angle.
Month 1 onwards
📚Pack
Pack 2 — Motivating & Retaining Volunteers
- Motivation theory in practice
- Recognition strategies that work
- Retention planning toolkit
- Exit management framework
Pairs with: Pack 6; Supporting Volunteers Toolkit
📚Pack
Pack 6 — Working in Groups
- Tackling volunteer dropout
- Building retention culture
- Wellbeing in group settings
- Cost-of-living context 2026
Pairs with: Pack 29; Supporting Volunteers Toolkit
🔨Toolkit
Supporting Volunteers Toolkit
- Coordinator reference guide
- Supervision frameworks
- Difficult conversations
- Trauma-informed support
👴Toolkit
Engaging Older Volunteers Toolkit
- Age diversity strategies
- Barriers & practical solutions
- Digital inclusion guidance
- Intergenerational practice
Pairs with: Pack 10; Pack 23
📋Resource
Volunteer Skills Portfolio
- 2–4 and 4–6 month sections
- Supervision discussion tool
- Employability evidence base
🏅Resource
Certificate Templates
- Issue after every pack or workshop
- Motivates completion
- Branded & professional
⚡
Stage 9
Managing Challenges — Targeted Resources for Real Situations
Use when the situation demands it
Difficult behaviour, exits and endings, managing change, managing groups under pressure. Every volunteer programme faces these at some point. The most expensive mistakes happen when coordinators improvise without guidance. Pack 8 and Pack 17 address difficult behaviour from both coordinator and volunteer perspectives. The Exits Toolkit is the comprehensive reference for all types of ending.
As required
📚Pack
Pack 7 — Exits & Endings
- Voluntary & managed endings
- UK GDPR data at exit
- Exit interview frameworks
Pairs with: Volunteer Exits Toolkit
📚Pack
Pack 8 — Difficult Behaviour (Coordinator)
- Challenging volunteer behaviour
- Investigation & escalation
- Worker Protection Act 2023
- Documentation frameworks
Pairs with: WB5; Pack 17
📚Pack
Pack 17 — Difficult Behaviour (Volunteer-Facing)
- Understanding behaviour types
- Practical response skills
- Boundaries in practice
Pairs with: WB3; Pack 8
📚Pack
Pack 13 — Managing Change
- Org change communication
- Volunteer anxiety & resistance
- Change management tools
📚Pack
Pack 29 — Managing Groups
- Managing group conflict
- Facilitation under pressure
- Inclusion in group settings
🔨Toolkit
Volunteer Exits & Endings Toolkit
- Exit conversation scripts
- Letter templates included
- GDPR retention schedule
- Full legal framework
📖Workbook
WB3 — Dealing with Difficult Behaviour
- Self-study for frontline volunteers
- Companion to Pack 8 & 17
📖Workbook
WB5 — Delivering Great Customer Service
- Handling public-facing challenges
- Complaint management skills
🟡
Stage 10
Personal Development & Progression — Volunteers Who Grow, Stay
Self-directed · No fixed timing · Ongoing throughout
Confidence building, assertiveness, employability, and career progression. Funders increasingly expect evidence that volunteering creates tangible outcomes for volunteers themselves. The Skills Portfolio, Learning Records, and certificates generate that evidence. Workshop 4 and the Volunteer Skills Portfolio together form the complete employability pathway. Always direct volunteers to their own benefits adviser for Universal Credit guidance.
Ongoing
📚Pack
Pack 19 — Confidence Building
- Barriers to confidence
- Strengths identification
- Goal-setting tools
- NCVO 2024 evidence base
Pairs with: WB8; Skills Portfolio; Pack 26
📚Pack
Pack 25 — Having Your Say
- Voice, communication & influence
- Advocacy & self-representation
📚Pack
Pack 26 — Beginning Assertiveness
- Communication self-advocacy
- Saying no appropriately
- Managing conflict assertively
📖Workbook
WB8 — Supporting Adults at Risk
- CV writing & skills mapping
- Transferable skills identification
- Interview preparation
- DWP/benefits guidance
🎯Workshop — Half Day
Workshop 4 — From Volunteering to Employability
- Half-day group session
- Skills articulation exercises
- Job application support
- Links to Skills Portfolio
Pairs with: WB8; Skills Portfolio; Pack 19
📋Resource
Volunteer Skills Portfolio
- Tracks full development journey
- 0–2, 2–4, 4–6 month sections
- Supervision discussion tool
- Employability evidence base
🎓
Stage 11
Coordinator CPD — Seven Specialist Toolkits & Trainer Development
For the people who run the programme · Ongoing throughout
The best volunteer programmes are run by well-trained, well-supported coordinators. These resources turn a coordinator who is improvising into one who is leading — with legal awareness, strategic vision, and professional credibility. Pack 28 is the foundational coordinator training day. Workshop 3 is ideal for annual planning. The seven toolkits together provide a complete coordinator reference library.
Ongoing CPD
🔨 The Complete Coordinator Toolkit Suite
🌈Toolkit
Diversity & Inclusion Toolkit
- Equality Act 2010 full framework
- Monitoring & audit tools
- Inclusive recruitment guidance
- Reasonable adjustments in practice
Pairs with: Pack 10; WB3; WB6
📅Toolkit
Managing & Planning Events Toolkit
- Event planning framework
- Risk & legal compliance
- Accessibility checklist
- Evaluation tools
Pairs with: Pack 30; Fundraising Pack
🏪Toolkit
Managing Charity Shop Volunteers Toolkit
- Retail management guide
- DBS & compliance checklists
- Health & safety in retail
Pairs with: Pack 31; WB7; Pack 14
🚪Toolkit
Volunteer Exits & Endings Toolkit
- Exit conversation scripts
- Letter templates included
- GDPR retention schedule
- Full legal framework
Pairs with: Pack 7
📋Toolkit
Managing Volunteers Toolkit
- Full recruit-to-exit lifecycle
- All templates included
- Complete legal framework
- Best practice guidance
💙Toolkit
Supporting Volunteers Toolkit
- Supervision frameworks
- Wellbeing & self-care
- Boundaries in practice
- Trauma-informed support
👴Toolkit
Engaging Older Volunteers Toolkit
- Age diversity strategies
- Barriers & practical solutions
- Digital inclusion guidance
- Intergenerational practice
📄 Trainer & Programme Development
📚Pack
Pack 28 — First Steps to Successful VM
- Foundation VM skills
- New coordinators — full day
- Recommended first pack
🎯Workshop
Workshop 1 — Community Development
- Entry point for new coordinators
- Half-day format
🎯Workshop
Workshop 3 — Evaluating & Planning
- Annual planning cycle
- Impact measurement & evaluation
- For experienced coordinators
📄Resource
Train the Trainer
- How adults learn
- Facilitation techniques
- Developing your practice
📄Resource
General Training Hints
- Practical delivery tips
- Online & hybrid delivery
- Difficult dynamics
📚Resource
Library User Guide
- Complete library reference
- 16 detailed sections
- Resource pairing guide
- Legal framework directory
Ready to cover every stage of the journey?
One annual licence. 54+ resources. Every stage above covered. No per-volunteer fees, no hidden costs, no seat limits. Instant access. Keep your downloads forever.
ONE PAYMENT · WHOLE ORGANISATION · INSTANT ACCESS · CANCEL ANY TIME
“The training packs have transformed how we develop our volunteers. We’ve brought all training in-house, saved significantly on external facilitators, and our volunteers are more confident than ever.”
★★★★★ VOLUNTEER COORDINATOR, UK CHARITY
“Everything is legally up to date and genuinely sector-relevant. I don’t have to worry about whether our safeguarding training is current — it just is. Worth every penny.”
★★★★★ TRAINING MANAGER, VOLUNTARY ORGANISATION
Use at every stage — throughout the entire journey
📋
Throughout All Stages
Supporting Resources — The Infrastructure
The administration, quality assurance, and record-keeping that holds the whole library together.
📋
Pre-Course Questionnaire
Send 1–2 weeks before every session
📊
Volunteer Skills Analysis
First supervision & programme planning
📈
Session Progress Tracker
Update after every session — audit-ready
📝
Volunteer Learning Record
After every training completion — org copy
📁
Volunteer Skills Portfolio
From day one — volunteer keeps this copy
🏅
Certificate Templates
After completing any pack or workshop
❓
How Well Do You Know…?
Week 1 induction — use alongside WB1
📚
Complete Library Guide
For planning & sharing with managers
Complete resource reference
📖
Full Reference
Every Resource in the Library
What it is, who it’s for, and what it connects to. Filter by type or search by name.
| Type | Ref | Title | Who It’s For | Pairs Well With |
|---|---|---|---|---|
| Pack | 1 | Recruiting Volunteers | Coordinators & managers responsible for recruitment | Managing Volunteers Toolkit; WB1 |
| Pack | 2 | Motivating & Retaining Volunteers | All coordinators; useful for any volunteer role | Pack 6; Supporting Volunteers Toolkit |
| Pack | 3 | Supporting & Supervising Volunteers | Coordinators; anyone supporting volunteers | Supporting Volunteers Toolkit; Pack 4; WB1 |
| Pack | 4 | Introduction to the Organisation | New volunteers learning about the organisation | WB1; How Well Do You Know…? |
| Pack | 5 | Working Safely | All volunteers and coordinators | WB2; Pack 24 |
| Pack | 6 | Working in Groups | All volunteers working in group settings | Pack 29; Supporting Volunteers Toolkit |
| Pack | 7 | Exits & Endings | Coordinators managing volunteer transitions | Volunteer Exits Toolkit; WB1 |
| Pack | 8 | Dealing With Difficult Behaviour (Coordinator) | Coordinators; team leaders | WB5; Pack 17 |
| Pack | 9 | Confidentiality | All volunteers in any role | WB4; Pack 20 |
| Pack | 10 | Diversity & Inclusion | All volunteers and coordinators | WB3; WB6; D&I Toolkit |
| Pack | 11 | Befriending | Befriending volunteers; coordinators of befriending services | Supporting Volunteers Toolkit; WB2; WB10 |
| Pack | 12 | Managing Time | All volunteers; particularly useful for new volunteers | WB1; Pack 19 |
| Pack | 13 | Managing Change | All volunteers; coordinators planning organisational change | Managing Volunteers Toolkit |
| Pack | 14 | Customer Care | Volunteers in public-facing roles | WB5; Pack 31 |
| Pack | 15 | AGM | Trustees; governance volunteers; senior volunteers | Volunteers & Law Toolkit; Pack 20 |
| Pack | 16 | Adult Protection | All volunteers working with adults at risk; mandatory for regulated roles | Pack 23; Pack 24; WB2; WB8 |
| Pack | 17 | Dealing with Difficult Behaviour (Volunteer-Facing) | Coordinators; all volunteers in direct roles | WB3; Pack 8 |
| Pack | 18 | Youth Volunteering | Young volunteers (16–25); coordinators of youth programmes | WB1; Pack 16; Pack 23 |
| Pack | 19 | Confidence Building | Volunteers with low confidence; employability focus | WB8; Skills Portfolio; Pack 26 |
| Pack | 20 | Volunteers & The Law | All volunteers; particularly useful for trustees | WB4; Pack 9; Pack 15 |
| Pack | 21 | Policies & Procedures | All volunteers; coordinator compliance training | Managing Volunteers Toolkit; Pack 20 |
| Pack | 22 | Mentoring | Volunteer mentors; mentoring programme coordinators | Pack 4; Supporting Volunteers Toolkit; WB9 |
| Pack | 23 | Volunteers with Extra Support Needs | Coordinators managing volunteers with additional needs | D&I Toolkit; Pack 16; Pack 10 |
| Pack | 24 | Assessing & Dealing with Risk | Coordinators; H&S leads; all volunteer managers | WB2; Pack 5 |
| Pack | 25 | Having Your Say | All volunteers; particularly useful for advocacy roles | Pack 26; Pack 9 |
| Pack | 26 | Beginning Assertiveness | All volunteers; particularly useful for frontline roles | Pack 25; WB5 |
| Pack | 27 | Exploring Grant Making Trusts & Foundations | Fundraising volunteers; trustees; senior coordinators | Fundraising Pack; Pack 30 |
| Pack | 28 | First Steps to Successful VM | New volunteer coordinators and managers | Library User Guide; Trainer Induction Guide; All Toolkits |
| Pack | 29 | Managing Groups | Coordinators facilitating group volunteering | Pack 4; Supporting Volunteers Toolkit |
| Pack | 30 | Running an Event | Event volunteers; events coordinators | Events Toolkit; Fundraising Pack |
| Pack | 31 | Managing Charity Shop Volunteers | Charity retail volunteers and shop managers | WB7; Charity Shop Toolkit; Pack 14 |
| Pack | 32 | Working Alongside Volunteers | Paid staff working with volunteers | Managing Volunteers Toolkit; Pack 4; Pack 9 |
| Pack | FR | Fundraising for Volunteers | Fundraising volunteers; coordinators | Pack 27; Pack 30 |
| Workshop | W1 | Community Development | Coordinators & volunteers in community-facing work | Managing Volunteers Toolkit; Pack 29 |
| Workshop | W2 | Volunteer Introduction | New volunteers; induction groups | WB1; Pack 3 |
| Workshop | W3 | Evaluating & Planning | Experienced coordinators; annual planning cycles | Library User Guide; Managing Volunteers Toolkit |
| Workshop | W4 | From Volunteering to Employability | Volunteers seeking employment; employability workers | WB8; Skills Portfolio; Pack 19 |
| Workbook | WB1 | Volunteer Induction | All new volunteers — complete in first week | Workshop 2; Pack 3; How Well Do You Know…? |
| Workbook | WB2 | Keeping Safe | All volunteers — mandatory for most roles | Pack 5; Pack 24 |
| Workbook | WB3 | Dealing with Difficult Behaviour | Frontline volunteers in direct-contact roles | Pack 8; Pack 17; Pack 26 |
| Workbook | WB4 | Managing Confidentiality | All volunteers handling personal information | Pack 9; Pack 20 |
| Workbook | WB5 | Delivering Great Customer Service | Volunteers in public-facing or service delivery roles | Pack 14; Pack 31 |
| Workbook | WB6 | Being Diverse | Personal development; diversity awareness | WB3; Pack 10; D&I Toolkit |
| Workbook | WB7 | Charity Shop Volunteering | Charity retail volunteers | Pack 31; Pack 14 |
| Workbook | WB8 | Supporting Adults at Risk | Volunteers working with adults at risk; regulated roles | Pack 16; Pack 23; Pack 24 |
| Workbook | WB9 | Being a Mentor | Volunteers taking on mentoring roles | Pack 22; Supporting Volunteers Toolkit |
| Workbook | WB10 | Befriending | Volunteers in befriending roles | Pack 11; Supporting Volunteers Toolkit |
| Toolkit | TK1 | Diversity & Inclusion | Coordinators; HR leads; trustees | Pack 10; WB3; WB6 |
| Toolkit | TK2 | Managing & Planning Events | Events coordinators; senior volunteers | Pack 30; Fundraising Pack |
| Toolkit | TK3 | Managing Charity Shop Volunteers | Shop managers; retail coordinators | Pack 31; WB7; Pack 14 |
| Toolkit | TK4 | Managing Volunteer Exits & Endings | All coordinators | Pack 7; Supporting Volunteers Toolkit |
| Toolkit | TK5 | Managing Volunteers | All volunteer coordinators | All training packs |
| Toolkit | TK6 | Supporting Volunteers | Coordinators; supervisors | Pack 4; Pack 22; Pack 29 |
| Toolkit | TK7 | Engaging With Older Volunteers | Coordinators; trustees; service planners | Pack 10; Pack 23 |
| Support | — | Library User Guide | All coordinators — complete reference guide | Before any programme; give to new coordinators |
| Support | — | Complete Library Guide — The Visual Journey | All coordinators & managers | For planning; sharing with managers and trustees |
| Support | — | Trainer Induction Guide | Coordinators new to training delivery | Before first session; share with new trainers |
| Support | — | Train the Trainer | All trainers — ongoing CPD reference | Week before first session |
| Support | — | General Training Hints | All trainers | Before every first delivery of a new pack |
| Support | — | Pre-Course Questionnaire | Sent to participants before every session | 1–2 weeks before every session |
| Support | — | How Well Do You Know the Organisation? | New volunteers — week 1 induction | Alongside WB1; Pack 4 |
| Support | — | Volunteer Skills Analysis | Coordinators & volunteers — supervision tool | First supervision; programme planning |
| Support | — | Volunteer Skills Portfolio | Individual volunteer development record | From day 1; updated at each supervision |
| Support | — | Session Progress Tracker | Coordinator — whole group tracking | Update after every session |
| Support | — | Volunteer Learning & Achievement Record | Coordinator — individual formal completion record | After every training completion; audits |
| Support | — | Certificate Templates | All — issue after completing any pack or workshop | After completing any training pack or workshop |
“Everything you need to train your volunteers professionally, legally, and inclusively — for less than the cost of one external trainer for a day.”
Get Full Library Access — £295/Year →
Created with
