📚 The complete pack library
53+ fully authored packs — every volunteer management topic covered.
One annual licence gives your whole organisation access to every pack in the library — trainer guide, all handouts, activities, legal framework, and a ready-to-use slide deck for every session. Organised across eight categories, mapped to the full volunteer development journey.
| 53+Training packs | 8Categories | 7Toolkits | 8Workbooks | £295Everything · per year |
One licence · Unlimited use · All packs included · Updated throughout the year · No per-volunteer fees
🤝 Category 1 — 12 packs
Volunteer Management
Recruitment, induction, supervision, retention & endings
Pack 1 Introduction to Volunteering What volunteering is, why people volunteer, setting expectations from day one. SELF-STUDY |
Pack 2 Recruiting Volunteers Inclusive recruitment, role descriptions, application and selection processes. UPDATED |
Pack 3 Induction & Onboarding Welcoming new volunteers, setting expectations, organisational orientation. SELF-STUDY |
Pack 4 Supervising Volunteers Effective supervision, support structures, and regular one-to-one practice. UPDATED |
Pack 5 Working Safely Health and safety for volunteers — risk assessment and incident reporting. UPDATEDLEGAL |
Pack 6 Volunteer Retention Why volunteers leave and how to build commitment and belonging. NEW |
Pack 7 Endings & Exits Supporting volunteers to leave positively — planned and difficult exits. UPDATED |
Pack 8 Volunteer Wellbeing Supporting volunteer mental health, stress management, cost-of-living awareness. NEW |
Pack 9 Managing Difficult Situations Handling complaints, conflicts, and challenging volunteer behaviour professionally. UPDATED |
Pack 10 Reward & Recognition Motivating volunteers, recognition strategies, non-financial rewards. SELF-STUDY |
Pack 11 Digital Volunteering Managing remote and online volunteers — onboarding, supervision, virtual delivery. NEW |
Pack 12 Volunteer Expenses & Benefits Expenses policies, reimbursement, out-of-pocket costs, legal considerations. NEWLEGAL |
⚖️ Category 2 — 10 packs
Legal & Compliance
Equality Act, Worker Protection Act 2023, UK GDPR, H&S
Pack 13 Equality, Diversity & Inclusion Protected characteristics, inclusive practice, Equality Act 2010. UPDATEDLEGAL |
Pack 14 Preventing Harassment & Discrimination Worker Protection Act 2023 — duty to prevent sexual harassment, October 2024. NEWLEGAL |
Pack 15 Data Protection & UK GDPR Volunteer data, ICO guidance, consent, retention, and handling responsibilities. UPDATEDLEGAL |
Pack 16 Confidentiality in Volunteering What confidentiality means, when to break it, managing disclosures. SELF-STUDY |
Pack 17 Health & Safety for Volunteers Current HSE guidance, risk assessments, reporting injuries, duty of care. LEGAL |
Pack 18 Whistleblowing & Raising Concerns Protected disclosure rights and creating a culture where concerns can be raised. LEGAL |
Pack 19 Employment Rights & Volunteering Volunteers vs workers, Employment Rights Bill 2024–25, legal boundaries. NEWLEGAL |
Pack 20 Risk Management Identifying, assessing, and managing risk in volunteer programmes. UPDATED |
Pack 21 Policies & Procedures Developing and implementing effective volunteer management policies. UPDATED |
Pack 22 Insurance & Liability Volunteer insurance requirements, liability, and organisational responsibility. LEGAL |
🛡️ Category 3 — 8 packs
Safeguarding
DBS, adults at risk, children, online safety, whistleblowing
Pack 23 Introduction to Safeguarding Safeguarding principles, responsibilities, and creating a safeguarding culture. UPDATEDLEGAL |
Pack 24 Safeguarding Adults at Risk Care Act 2014 duties, recognising abuse, responding appropriately. UPDATEDLEGAL |
Pack 25 Safeguarding Children Working Together to Safeguard Children 2023 — current statutory guidance. NEWLEGAL |
Pack 26 DBS Checks & Safer Recruitment DBS guidance, eligibility, safer recruitment processes. UPDATEDLEGAL |
Pack 27 Online Safety & Digital Risks Protecting volunteers and service users from online harm, cyberbullying, digital safeguarding. NEW |
Pack 28 Trauma-Informed Practice Understanding trauma, avoiding re-traumatisation, psychologically safe environments. NEW |
Pack 29 Safeguarding in Befriending Safeguarding considerations specific to befriending and one-to-one roles. SELF-STUDY |
Pack 30 Preventing Radicalisation (Prevent) Prevent duty, recognising signs of radicalisation, appropriate referral. LEGAL |
💬 Category 4 — 8 packs
Communication & Skills
Assertiveness, listening, conflict resolution, digital communication
Pack 31 Communication Skills Effective communication — listening, non-verbal, adapting style. SELF-STUDY |
Pack 32 Assertiveness Saying no, setting boundaries, communicating confidently. SELF-STUDY |
Pack 33 Conflict Resolution Handling disagreements constructively — mediation and de-escalation. UPDATED |
Pack 34 Mentoring & Befriending Setting up and supporting mentoring relationships and befriending programmes. UPDATED |
Pack 35 Customer Care Professional customer service skills for volunteers working with the public. SELF-STUDY |
Pack 36 Listening Skills Active listening, empathic responses, and reflective practice. SELF-STUDY |
Pack 37 Presentation Skills Planning and delivering effective presentations — confidence and clarity. SELF-STUDY |
Pack 38 Digital Communication Email etiquette, virtual meetings, social media guidance for volunteers. NEW |
🧠 Category 5 — 6 packs
Neurodiversity & Inclusion
ADHD, autism, learning differences, trauma-informed, psychological safety
Pack 39 Introduction to Neurodiversity ADHD, autism, dyslexia, and neurological differences in volunteering contexts. NEW |
Pack 40 Supporting Neurodiverse Volunteers Practical adjustments, reasonable adaptations, inclusive facilitation. NEW |
Pack 41 Cultural Humility & Intersectionality Genuine cultural humility, power awareness, and intersectional practice. NEW |
Pack 42 Working with Older Volunteers Age-inclusive volunteering, adjustments for older adults, harnessing experience. UPDATED |
Pack 43 Volunteering & Mental Health Supporting volunteers with mental health conditions, reducing stigma. UPDATED |
Pack 44 Psychological Safety Creating safe, respectful environments — updated for Worker Protection Act 2023. NEWLEGAL |
📊 Category 6 — 5 packs
Training Delivery
Facilitation, training needs analysis, evaluation, hybrid & inclusive design
Pack 45 Facilitation Skills Running effective learning sessions — group dynamics, engagement, participation. UPDATED |
Pack 46 Training Needs Analysis Identifying volunteer learning needs and building a structured training plan. UPDATED |
Pack 47 Evaluating Training Measuring impact of training and demonstrating value to stakeholders. UPDATED |
Pack 48 Hybrid & Remote Training Delivery Adapting training for virtual, hybrid, and self-directed learning environments. NEW |
Pack 49 Inclusive Training Design Sessions that work for all learners — neurodiversity-aware, accessible, participatory. NEW |
💰 Category 7 — 4 packs
Funding & Governance
Grant applications, trustee roles, financial management, charity shop
Pack 50 Trustee Roles & Responsibilities Charity governance, trustee duties, and the Charity Commission framework. LEGAL |
Pack 51 Grant Applications Writing successful funding bids — structure, evidence, and funder expectations. UPDATED |
Pack 52 Financial Management for Volunteers Basic financial oversight, petty cash, expenses, and financial accountability. UPDATED |
Pack 53 Charity Shop Management Running a charity shop — stock, volunteers, compliance, customer experience. UPDATED |
🌍 Specialist Topics — Cross-Category Groupings
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Digital Volunteering Pack 11 — Digital Volunteering Pack 38 — Digital Communication Pack 48 — Hybrid & Remote Training Pack 27 — Online Safety & Digital Risks |
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Inclusion & Diversity Pack 13 — Equality, Diversity & Inclusion Pack 39 — Introduction to Neurodiversity Pack 40 — Supporting Neurodiverse Volunteers Pack 41 — Cultural Humility & Intersectionality |
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Safeguarding Specialist Pack 28 — Trauma-Informed Practice Pack 29 — Safeguarding in Befriending Pack 30 — Preventing Radicalisation Pack 44 — Psychological Safety |
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New Legal Frameworks 2025–26 Pack 14 — Worker Protection Act 2023 Pack 19 — Employment Rights Bill 2024–25 Pack 25 — Working Together 2023 Pack 15 — UK GDPR Updates 2026 |
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53+ fully authored packs. One licence. Unlimited use. Every pack includes a complete trainer guide, all participant handouts, activities, scenario cards, the full legal framework, and a ready-to-use slide deck. Open it, read it, deliver it — preparation time drops from hours to minutes. Updated throughout your licence year at no extra cost. Get Full Library Access — £295/Year → |
12🤝 Volunteer Management
10⚖️ Legal & Compliance
8🛡️ Safeguarding
8💬 Communication & Skills
6🧠 Neurodiversity & Inclusion
5📊 Training Delivery
4💰 Funding & Governance
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🗺️ The volunteer training journey
Professional volunteer training —
for less than the cost of one external trainer.
Volunteer Solutions is the UK's most comprehensive volunteer training library. One annual licence gives your whole organisation access to 53+ fully authored packs, 7 specialist toolkits, 8 self-study workbooks, and everything you need to take volunteers from day one to long-term development — all updated for 2026 law and best practice.
| 53+Training packs | 7Coord. toolkits | 8Self-study workbooks | 11Journey stages | £295Everything · per year |
One licence · Your whole organisation · Unlimited volunteers · No per-volunteer fees · Keep your downloads forever
Everything you need to train volunteers professionally, legally, and inclusively — done for you.
Most organisations piece together volunteer training reactively — buying a pack when a problem arises, running a session when something goes wrong, and hoping for the best in between. The result is patchy training, legal gaps, and volunteers who feel underprepared.
Volunteer Solutions takes a different approach. The library is designed as a complete, structured programme that follows the volunteer journey from beginning to end — covering every stage a volunteer passes through, with the right resource at every point. From before the first volunteer arrives to long-term personal development, coordinator CPD, and everything in between.
Every pack is fully authored — trainer guide, all activities, handouts, scenario cards, legal framework, and a ready-to-use slide deck. Open it. Read it. Deliver it. Your preparation time drops from hours to minutes. And because everything is updated throughout the year at no extra cost, you never have to worry about whether your training is legally current.
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Legally current — always Every pack reflects the current UK legal framework — Worker Protection Act 2023, UK GDPR, Equality Act 2010, Working Together 2023, Care Act 2014, Employment Rights Bill 2024–25. Updated throughout your licence year at no extra cost. |
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Complete and ready to use Every pack includes a full trainer guide, all participant handouts, activity sheets, scenario cards, and a professional slide deck. Nothing to prepare from scratch — open it, read it, deliver it. |
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Exceptional value At £295/year, the full library works out at less than £6 per pack. A single external trainer for a half-day costs £400–£800. One licence. Unlimited use. Your whole organisation covered. |
📋 The complete journey at a glance
From day one to long-term development — every stage mapped.
Every stage of the volunteer journey, in order, with the resources that belong at each point. Scroll down for the full detail on each stage.
Coordinator Preparation
Set up your systems, role descriptions, and trainer readiness before anyone arrives. The decisions made here shape everything that follows.
Recruitment — Inclusive and Legal
Role design, advertising, values-based selection, DBS, and legal compliance. Recruitment decisions affect who you attract and retain for years.
Induction — First Week
Structured welcome, role clarity, and the beginning of the Skills Portfolio. First impressions are lasting — most dropout happens in the first eight weeks.
Mandatory Training — Safeguarding & Safety
Legally required for most roles. Record all completions formally. This is the most audited aspect of any volunteer programme — do not delay it.
Core Skills — Communication, Law & Confidence
The foundation every volunteer needs regardless of role — communication, assertiveness, legal awareness, expenses, confidentiality, and diversity.
Supervision & Retention
Regular supervision, wellbeing check-ins, recognition, and motivation. NCVO research: feeling valued and well-supervised are the two strongest predictors of retention.
Specialist & Role-Specific Training
Befriending, mentoring, youth work, retail, events, fundraising, governance, digital volunteering — dedicated packs for every major volunteering specialism.
Neurodiversity & Inclusion
Six new packs covering ADHD, autism, dyslexia, cultural humility, psychological safety, and older volunteers — meeting the Equality Act 2010 and Worker Protection Act 2023 in practice.
When Challenges Arise
Difficult behaviour, exits and endings, managing change, whistleblowing, trauma — the library has a legally current resource for every challenge a volunteer programme faces.
Personal Development & Progression
Confidence, assertiveness, employability, and career progression. Volunteers who grow, stay — and these resources generate the evidence funders increasingly expect.
Coordinator CPD — Seven Specialist Toolkits
Seven comprehensive coordinator reference toolkits plus a full trainer development suite. These turn a coordinator who is improvising into one who is leading with confidence and legal authority.
One £295 licence. Every stage covered. Nothing extra to buy.
Every pack, toolkit, workbook, workshop, self-study deck, and facilitator deck is included in your annual licence — and updated throughout the year at no extra cost. Scroll down to explore each stage in full.
Get Full Library Access — £295/Year → One payment · Whole organisation · Instant access📋 Used at every stage — throughout the entire journey
Supporting resources — the infrastructure that holds it all together
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Pre-Course Questionnaire Send 1–2 weeks before every session. Captures experience levels, accessibility needs, and expectations that shape your delivery. Volunteer Skills Analysis First supervision tool. Identifies skills gaps and guides individual development planning. Coordinator-held copy. Session Progress Tracker Who has completed what across the whole group. Audit-ready record. Update after every session. Volunteer Learning Record Individual formal completion record — organisation copy. Used for inspections, DBS records, and audits. |
Volunteer Skills Portfolio The volunteer keeps this copy. 0–2, 2–4, and 4–6 month sections. Tracks development. Employability evidence. Certificate Templates Issue after every pack or workshop. Branded, professional, and motivating. Participation and achievement versions included. How Well Do You Know the Organisation? Week 1 induction tool. Knowledge check and organisational orientation. Identifies gaps and starts discussion. Library User Guide Complete 16-section reference guide to the full library. Resource pairing guide and legal framework directory included. |
"Everything you need to train your volunteers professionally, legally, and inclusively — for less than the cost of one external trainer for a day."
Ready to cover every stage of the journey?
One annual licence. 53+ packs. Every stage above covered. No per-volunteer fees, no hidden costs, no seat limits. Instant access. Keep your downloads forever.
Get Full Library Access — £295/Year → One payment · Whole organisation · Instant access · Cancel any timeWhat our subscribers say
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"The training packs have transformed how we develop our volunteers. We've brought all training in-house, saved significantly on external facilitators, and our volunteers are more confident than ever." ★★★★★ Volunteer Coordinator, UK Charity |
"Everything is legally up to date and genuinely sector-relevant. I don't have to worry about whether our safeguarding training is current — it just is. Worth every penny." ★★★★★ Training Manager, Voluntary Organisation |
Volunteer Solutions www.volunteersolutions.org.uk |
© Kay Curtis 2001–2026 |
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