Our packs were developed with the beginner in mind. You will need to follow the advice about preparing for the training and to read through the packs, but certainly we know from feedback that in-experienced trainers find our packs easy to use. You will gain confidence with practice and our proven methods have been developed over many years to ensure successful training events.

All our packs can be used within most organisations. The Case Studies and Situation Scenarios used cover a cross section of volunteers’ roles and service users. We do have a bank of Case Studies so could provide you with more specific material if needed.

As with all published material our packs are copyrighted and therefore we ask you to adhere to the copyright code. You can photocopy material from the packs for use within the purchasing organisation for each training session you deliver and you can of course photocopy the handouts to give to participants. You should not allow copies to be transferred to other organisations for their use

No. Accreditation would require a much longer training/learning session, usually 30 hours. We believe the packs fulfil the need for quality, first-step training. Accredited training could be offered later for those volunteers who want to take it up and we can give you details about accredited training – please contact us if you need this information

We firmly believe that all volunteers should have adequate induction training plus any other training that will assist them is their role – so our advice for starter resources would be – An Introduction to Working with the Organisation, Working Safely, Confidentiality and Dealing with Difficult Behaviour. So for under £100 you would have all the initial training your volunteers would need. For newly in-post co-ordinators First Steps to Successful Volunter Management would be ideal as would some of the Toolkits.

You can order via the web site through our secure payment portal - we use Shopify payments. 
Once payment is confirmed you will receive access to the purchased material via our website straightaway. The material can be downloaded from the course area within your account. You'll also receive email notification with direct links to your purchase. If there any issues or questions, please help out.

Unfortunately we are unable to provide sample packs. You can view the packs content and topics covered on each course page.

We know from experience that our packs are used in many different ways and are totally flexible. They should become YOUR resource and not a prescriptive regime. You can deliver most of the activities as stand alone sessions and we know that these have been used at support meetings and as a quick filler or addition to another session. You could mix and match activities from different packs to totally customise your training.