Legal — Cookies & Tracking

Cookie Policy

Solutions Publications  ·  trading as Volunteer Solutions  ·  Last updated: 2026

This website uses cookies to make it work properly, to understand how it is used, and — where you have consented — to improve your experience. This policy explains what cookies we use, why, and how you can control them under the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
Questions? Contact Us
✅ Strictly Necessary — always active ⚙️ Functional — improve experience 📊 Analytics — require consent 🎯 Marketing — require consent
This Cookie Policy applies to www.volunteersolutions.org.uk, owned and operated by Solutions Publications (trading as Volunteer Solutions). It should be read alongside our Privacy Policy and Terms & Conditions. Contact us at info@volunteersolutions.org.uk with any questions.
1

Definitions

In this Cookie Policy, the following terms have the following meanings:

“Cookie”A small text file placed on your computer or device by this website when you visit certain pages or use certain features.
“Cookie Law”The UK Privacy and Electronic Communications Regulations 2003 (as amended — PECR) and the UK General Data Protection Regulation (UK GDPR) together with the Data Protection Act 2018.
“Personal data”Any data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by UK GDPR.
“We/Us”Solutions Publications, a sole trader business operated by Kay Curtis, trading as Volunteer Solutions, the operator of this website. ICO Registration Number: ZC115992.
“Session cookie”A temporary cookie that is deleted when you close your browser.
“Persistent cookie”A cookie that remains on your device for a set period, or until you delete it, and is reactivated each time you visit the site.
2

About Us

This website is owned and operated by Solutions Publications, trading as Volunteer Solutions.

Contact: info@volunteersolutions.org.uk
Website: www.volunteersolutions.org.uk
Address: Solutions Publications (sole trader), 124 City Road, London, United Kingdom, EC1V 2NX

3

How We Use Cookies

This website uses cookies for four distinct purposes. Not all cookies require your consent — strictly necessary cookies are essential for the site to function and are always active. All other categories require your consent before they are set.

✅

Strictly Necessary

Essential for the website to operate. Without these, core functions — including logging in, maintaining your session, and processing payments — would not work. These cannot be disabled.

● Always active — no consent required
⚙️

Functional

Enable enhanced functionality and personalisation — such as remembering your preferences, language settings, and login state between visits. Disabling these may affect your experience.

● Active by default — you may disable in your browser
📊

Analytics

Help us understand how visitors use the website — which pages are visited, how long people spend, and where they arrive from. All data is anonymised or pseudonymised. We use Google Analytics 4.

● Require your consent before being set
🎯

Marketing / Targeting

Used to track visits across websites and display relevant advertising. May share data with third-party advertising platforms. You will not be tracked for advertising without your explicit consent.

● Require your explicit consent before being set
First-party vs third-party cookies: First-party cookies are set directly by us. Third-party cookies are set by external services we use — including Google Analytics, Google Ads, Stripe (payment processing), Facebook Pixel, and Vimeo (video content). Third-party providers have their own privacy policies and we link to these in Section 4.
4

Cookies We Use

The following tables list the specific cookies used on this website, including all first-party and third-party cookies currently active.

✅ Strictly necessary — first-party (LearnWorlds platform)
Cookie name Purpose Expires
XSRF-TOKEN Security — prevents cross-site request forgery attacks. Preserves user login state. Session
slim_session Maintains user login session across pages of the learning portal. 2.5 days
DPSettings Stores the user’s cookie consent preferences so the banner does not reappear on every visit. 12 days
affiliate Tracks purchases made through affiliate or referral links to attribute them correctly. Varies
✅ Strictly necessary — third-party (Stripe payments & Cloudflare security)
Cookie name Provider Purpose Expires
__stripe_sid Stripe Required to process secure payments. Identifies the payment session. 30 minutes
__stripe_mid Stripe Distinguishes users for fraud prevention during payment. Stripe Privacy Policy 1 year
cid Stripe Used to process payments securely on this website. 3 months
cf_clearance Cloudflare Security — confirms a visitor has passed a Cloudflare security challenge, enabling continued access. Cloudflare Privacy Policy 4 hours
📊 Analytics — Google Analytics 4 (requires consent)
Cookie name Purpose Expires
_ga Registers a unique ID used to generate statistical data on how the visitor uses the website. Data is anonymised/pseudonymised. 2 years
_ga_<container-id> Google Analytics 4 — used to persist session state for analytics. Google Privacy Policy 2 years
_gid Registers a unique ID for statistical data on visitor website usage. Expires at end of day. 24 hours
_gat Used by Google Analytics to throttle request rate and prevent data sampling issues. Session
Analytics opt-out: You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on. You can also manage analytics cookies through the cookie consent banner on this website.
🎥 Video content — Vimeo (where video content is embedded)
Cookie name Purpose Expires
vuid Vimeo analytics — used to collect anonymised viewing data. Vimeo Privacy Policy 3 years
player Stores user preferences for the Vimeo video player (e.g. volume, quality settings). 1 year
🎯 Marketing — Google Ads (requires consent)
Cookie name Purpose Expires
_gcl_au Google Ads conversion tracking — stores and tracks conversions from ad clicks to website actions. Google Privacy Policy 3 months
_gac_<property-id> Contains campaign information used to link Google Ads activity to Google Analytics conversions. 90 days
IDE Set by Google DoubleClick — registers and reports user actions after viewing or clicking an advertisement, used for targeting and measurement. 13 months
Google Ads opt-out: You can opt out of Google personalised advertising at adssettings.google.com. You can also manage these cookies through the cookie consent banner on this website.
🎯 Marketing — Facebook Pixel (requires consent)
Cookie name Purpose Expires
_fbp Facebook Pixel — used to deliver and measure the effectiveness of advertising on Facebook and Instagram. Enables retargeting of visitors. Meta Privacy Policy 3 months
_fbc Stores the last Facebook click ID for attribution — tracks conversions from Facebook and Instagram ads. 3 months
fr Set by Facebook — used for targeted advertising and to measure campaign effectiveness across Meta platforms. 3 months
Facebook opt-out: You can manage your Facebook ad preferences at facebook.com/adpreferences. You can also manage these cookies through the cookie consent banner on this website.
5

Consent and Control

Strictly necessary cookies do not require your consent and are always active. They are essential for the website and learning portal to function.

All other cookie categories (functional, analytics, and marketing) require your consent before they are set. When you first visit this website, you will be presented with a cookie consent banner where you can choose which categories to accept. You can change your preferences at any time.

5.1You may give or withdraw consent for non-essential cookies at any time through the cookie banner on this website, or by adjusting your browser settings (see Section 6).
5.2Withdrawing consent will not affect the lawfulness of any processing that took place before withdrawal. It will not prevent you from using the website, but some features may be affected.
5.3We do not use cookies for automated decision-making or profiling that produces legal or similarly significant effects on you.
UK PECR and UK GDPR: Under UK PECR, consent for non-essential cookies must be freely given, specific, informed, and unambiguous. Pre-ticked boxes or implied consent through continued use of the site do not constitute valid consent. Our cookie banner is designed to meet these requirements.
6

Managing Cookies in Your Browser

In addition to managing cookies through our consent banner, you can control cookies directly in your internet browser. Most browsers allow you to view, delete, and block cookies. Please note that blocking all cookies may prevent you from logging in to the learning portal.

Browser-specific instructions for managing cookies:

🌎 Google Chrome 🌎 Microsoft Edge 🌎 Mozilla Firefox 🌎 Safari (macOS) 🌎 Safari (iOS) 🌎 Internet Explorer

For Android and other mobile browsers, please refer to your device manufacturer’s documentation. The ICO also provides guidance on cookies at ico.org.uk/for-the-public/online/cookies.

7

Changes to This Policy & Contact

7.1 Changes. We may update this Cookie Policy from time to time — for example, to reflect new cookies set by third-party services we introduce, or changes in UK law. Any changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

In the event of any conflict between the current version of this Cookie Policy and any previous version, the current version shall prevail.

7.2 Contact. If you have questions about this Cookie Policy or about how we use cookies, please contact us:

Emailinfo@volunteersolutions.org.uk
Privacy Policywww.volunteersolutions.org.uk/privacy — for full details on how we process personal data
ICOYou may also contact the Information Commissioner’s Office with concerns about our use of cookies: ico.org.uk  ·  0303 123 1113
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