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Pack 8: Dealing With Difficult Behaviour

Every organisation has its share of ‘difficult’ clients, if your volunteers are not trained to cope, you could lose them.
Author

Kay Curtis

Resources

Handouts, Activity Sheets & Case Studies

Experience Level Needed

Beginner

Access

Download and Online Access

Duration

3 hours

Price

£
50

What's included?

  • Session Timetable
  • Timed Activities
  • Trainer notes
  • Training material in PPT files 
  • Pre Course questionnaire
  • Training Evaluation form
  • Session extension ideas
  • Activity sheets
  • Case Studies
  • Achievement cards and certificates

Overview

Every organisation has its share of ‘difficult’ clients, if your volunteers are not trained to cope, you could lose them.

Sometimes client’s can seem ‘difficult’ or present with challenging behaviour and volunteers do not always know how to deal with that. This session will help them explore the reasons behind the difficult behaviour and give them strategies to cope.

This pack includes an exercise on exploring the implications of clients’ difficult behaviour and practical activities on how to deal with it. There is a presentation on problem solving included.

Objective

By the end of this session participants will:

- have identified difficult behaviour
- have discussed the impact of difficult behaviour on both the volunteers and the organisation
- have recognised the reasons behind this type of behaviour
- have explored ways of dealing with difficult behaviour
- have considered how to create effective boundaries
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