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Self Study Series 3: Dealing with Difficult Behaviour

Because voluntary organisations deal with such a huge cross section of people, it is inevitable that some of those people will present with challenging behaviour and this can make life difficult for volunteers. If your volunteers are not trained to cope you could lose them

This is a multi-licence product and you have unlimited printing rights for use by the volunteers within the purchasing branch of the organisation.
Author

Kay Curtis

Resources

Self Study Training Pack

Experience Level Needed

Beginner

Access

Multi Download and Online Access

Duration

Own Pace

Price

£
25

What's included?

  • Session Timetable
  • Timed Activities
  • Trainer notes
  • Training material in PPT files 
  • Pre Course questionnaire
  • Training Evaluation form
  • Session extension ideas
  • Activity sheets
  • Case Studies
  • Achievement cards and certificates

Overview

Sometimes clients can seem ‘difficult’ or present with challenging behaviour and volunteers do not always know how to deal with that. This self-study workbook helps them explore the reasons behind the difficult behaviour and gives them strategies to cope.

This Workbook includes exercises on exploring the implications of clients’ difficult behaviour and practical activities on how to deal with it. There is information on problem solving included. We know it is not always easy to arrange training sessions for a group of volunteers – time and funding restraints prevail. So in response to our customers’ suggestions we have developed the self-study workbooks that volunteers can complete in their own time and which will help them to gain the information and knowledge they will need to carry out their role effectively. For those volunteers who have literacy or support needs this workbook can be completed with the help of a ‘buddy’.

This is a multi-licence product and you have unlimited printing rights for use by the volunteers within the purchasing branch of the organisation.

Objective

By the end of the session participants will:

- have identified difficult behaviour
- have thought about the impact of difficult behaviour on both the volunteers and the organisation
- have recognised the reasons behind this type of behaviour
- have explored ways of dealing with difficult behaviour
- have considered how to create effective boundaries

Once complete the volunteer meets with the co-ordinator to go through their responses and deal with any questions or concerns. The volunteer then has their own personal resource that they can add to and refer back to whenever necessary.





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