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Self Study Series 7: Charity Shop Volunteers

A resource for charity shop volunteers – to ensure they have all the information they need to carry out their role effectively.

This is a multi-licence product and you have unlimited printing rights for use by the volunteers within the purchasing branch of the organisation.
Author

Kay Curtis

Resources

Self Study Training Pack

Experience Level Needed

Beginner

Access

Multi Download and Online Access

Duration

Own Pace

Price

£
25

What's included?

  • Session Timetable
  • Timed Activities
  • Trainer notes
  • Training material in PPT files 
  • Pre Course questionnaire
  • Training Evaluation form
  • Session extension ideas
  • Activity sheets
  • Case Studies
  • Achievement cards and certificates

Overview

Being a charity shop volunteer is not just a case of ‘turn up and get stuck in’; in these days of competitiveness and the need to optimise income there is a bit more to it than that. Your volunteers will need to understand the importance of their role in the bigger fundraising picture; as well as having some strategies to deal with any challenges they face while maintaining good customer relations.

This is a multi-licence product and you have unlimited printing rights for use by the volunteers within the purchasing branch of the organisation.

Objective

By the end of the session participants will:

- have information on the history and current situation regarding charity shops
- have an understanding of the organisation’s retail operations – the purpose and aims
- have explored their role as a charity shop assistant
- have identified any policies that may affect their role or the shops operation
- have reflected more on their role in terms of good practice and customer service
- have considered how they might deal with any challenges they may face
- have thought about their progression within the shop

Once complete the volunteer meets with the co-ordinator to go through their responses and deal with any questions or concerns. The volunteer then has their own personal resource that they can add to and refer back to whenever necessary.
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