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Privacy Policy

This document was last updated 15th September 2009.

Volunteer Solutions is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to Volunteer Solutions; it does not apply to other online or offline Volunteer Solutions sites, products or services. Please read the complete Volunteer Solutions privacy statement.

Collection of your Personal Information
Control of your Personal Information
Access to your Personal Information
Security of your Personal Information
Use of Cookies
Enforcement of this Privacy Policy
Changes to this Policy
Contact Information

1. COLLECTION OF YOUR PERSONAL INFORMATION

Volunteer Solutions will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering, or when purchasing and/or registering Volunteer Solutions products. Personal information collected by Volunteer Solutions often is limited to email address, language, country or location, but may include other information when needed to provide a service you requested.

When you buy a new product, we keep this registration information on file with any information you've already given us on previous visits to our Web site.

Volunteer Solutions also collects information about which pages our customers visit within Volunteer Solutions. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of your Personal Information
We use your personal information for the following purposes:
To ensure our site is relevant to your needs.
To deliver services that you request.
To allow you access to limited-entry areas of our site as appropriate.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Volunteer Solutions may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Volunteer Solutions or the site; (b) protect and defend the rights or property of Volunteer Solutions and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Volunteer Solutions employees, users of Volunteer Solutions services, or members of the public.

Your information may be stored and processed in the United Kingdom or any other country in which Volunteer Solutions or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Volunteer Solutions abides by the Data Protection Act 1998 regarding the collection, use, and retention of data.

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2. CONTROL OF YOUR PERSONAL INFORMATION

When you register, or otherwise give us personal information, Volunteer Solutions will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Registering also allows you to tell us how or whether you want Volunteer Solutions to communicate with you.

Volunteer Solutions may send out periodic emails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

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3. ACCESS TO YOUR PERSONAL INFORMATION

We will provide you with the means to ensure that your personal information is correct and current.

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4. SECURITY OF YOUR PERSONAL INFORMATION

Volunteer Solutions is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

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5. USE OF COOKIES

When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.

If you choose to not have your browser accept cookies from the Volunteer Solutions Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

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6. ENFORCEMENT OF THIS PRIVACY POLICY

If you have questions regarding this statement, you should first contact Volunteer Solutions by email. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact SD2001 at their Web site, http://www.sd2001.co.uk. SD2001 will serve as a liaison with Volunteer Solutions to resolve your concerns.

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7. CHANGES TO THIS POLICY

Volunteer Solutions will occasionally update this privacy policy. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, Volunteer Solutions will notify you by placing prominent notice on the Web site.

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8. CONTACT INFORMATION

Volunteer Solutions welcomes your comments regarding this privacy statement, please contact us by email, or postal mail.

Join the Forum to share problems, issues of good practice and new ideas with your colleagues in the voluntary sector; and get special offers, free gifts and discounts on suppliers and services.

Nick Clegg invites ideas on cutting charity sector red tape.
Deputy prime minister Nick Clegg is asking the British public which laws they want scrapped, including regulation of the charity sector. The government has set up a website called Your Freedom on which the public can comment on laws they want repealed or changed. It includes a section on cutting business and voluntary sector regulation.
The site has attracted around 7,000 comments since its launch last week. Ideas related to the sector included gift aid reform and increasing the charity regulation threshold to £10,000.
http://yourfreedom
.hmg.gov.uk/

There is also a site set up by the treasury to allow people to suggest ways to cut government spending,
http://spendingchallenge.hm-treasury.gov.uk/

Vetting & Barring Scheme
News from the Indpenedent Safeguarding Authority web site states that the Government has set out its aim to ‘review the criminal records and vetting and barring regime and scale it back to common sense levels’.
In order to deliver this promise and carry out the remodelling, the Vetting and Barring Scheme will be halted. The first phase of registration was due to commence on 26 July 2010. More information on the ISA website http://www.isa-gov.org.uk/

Annual Reports
A report from Deloitte ‘Surveying the Sector’ says that although annual reports comply with most regulatory reporting requirements the majority are very dull and miss the opportunity to give donors and stakeholders a greater insight into their work.

Funding
NAVCA have warned that £100m is likely to be slashed from voluntary sector funding over the next few weeks following cuts to council budgets.
Has your organisation been affected?

Olympics 2012
McDonald’s will be responsible for recruiting and training the 70,000 volunteers needed to run the 2012 Olympic Games, the London Organising Committee of the Olympic Games has confirmed.

Big Lottery
The Big Lottery Fund will this month announce the first 50 communities to benefit from a £200m fund which will give residents power over funding projects.
The BIG Local funding stream sees the funder identify regions which have traditionally not received much money from BIG in recognition, according to chief executive Peter Wanless, that sometimes BIG has been compelled to fund projects with the best application, rather than those addressing the greatest need.

All Party Parliamentary Group
Alun Michael MP has been elected as chair of the influential All Party Parliamentary Group (APPG) on the Community and Voluntary Sector.

Sector News
There is much talk about funding cuts, the Big Society and the future of the sector. We are aware that there are many daily and weekly quality news sites that you can access for full information (Third Sector, NCVO, VolResorce and Civil Society News) so we do not attempt to provide this type of updated material. There are the links to these on the Useful Links section of our website. Please let us know of others that you feel would be of interest.

Please feel free to comment or expand on any of these news items in the forum, we look forward to seeing your views.